Why I cannot send/receive SMS?
Firstly, please make sure you have enough credit to send SMS.
If you still can·t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings it should be +...... for Victoria mobile Czech Republic.
If you see a different number, enter +....... and turn your handset off and on and re-try sending any unsent SMS.
If the problem remains please contact Customer Services.
Forgotten PIN / PUK Codes
if you have activated your SIM PIN code and then enter the wrong PIN code into your Victoria mobile three times your SIM card will automatically lock. In this case you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.
If you have already joined My Victoria mobile you can also find your PUK code displayed there click here to login.
If not please call our Customer Services team on 228881611 and they will be happy to help you.
My Handset is Locked
If your mobile phone is locked to another network it may show one of the following messages when inserting your victoria Mobile SIM: 'Invalid SIM' or 'SP lock' or 'Blocked'. Unlocking your mobile phone is easy simply call our customer services team on 228881611
What is My Victoria mobile?
My Victoria mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Log in or register now for My Victoria mobile.
Where can I find my Victoria mobile number?
Once you've inserted your new Victoria mobile-SIM, you can view the number by dialling *......#. The number will also be available on the SIM packaging.
Do calls have a connection charge?
NO. No connection charge applies whatsoever.
Are there any monthly or hidden charges?
No, never.
How can I contact Victoria mobile?
Visit our
Contact us page for full details of the ways you can get in touch with us .
How do I make an international call with Victoria mobile?
When it comes to making international calls, Victoria mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number. Instead of a 00 you can also use a "+".
How do I send a text message from the Czech Republic to another country with Victoria mobile?
Victoria mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number. Instead of a 00 you can also use a "+".
What mobile handsets can I use with Victoria mobile?
The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Victoria mobile. Please call our customer services team on 228881611 if you are unsure about your handset.
I have not used my Victoria mobile for a while and it has now stopped working. Why is this?
We automatically deactivate SIM cards if you do not recharge your victoria mobile number for minimum 200czk for more than 30 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.
My SIM card is lost/ stolen. How do I prevent someone else from using it?
Please contact customer services on 228881611 as quickly as possible and one of our advisors will help you.
Can I send Premium SMS and make Premium Calls Using Victoria mobile?
No we do not offer Premium SMS or Premium Calling as part of our product offering.
How do I access my voicemail? Is it free?
Your Victoria mobile Voicemail service has been automatically activated.
To access your voicemail from your Victoria mobile in the Czech Republic dial 3388. calls to access the voicemail are absolutely free.
How do i set up Auto top-up?
Auto top-up is is the best way to always stay connected to your friends and family without running out of credit. To set up Auto top-up, you need to Log on to MY Victoria mobile..
Do a top-up using your debit or credit card.
While processing a payment, please select the Auto Top-up service and set the minimum level of credit you want on your phone at all times. You can also choose from 200Czk, 500Czk, or 1000Czk for your top-up.
When your credit falls below your minimum level, your phone will automatically be topped-up
